Last Updated: September 2026. This Privacy Notice explains how HandMan Kent collects, uses, and safeguards your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
When you request a quote, book a handyman, or communicate with us, we may collect the following information:
- Contact Information: Full name, telephone number, WhatsApp contact, and email address.
- Property Address: Street address, city/town, and Kent postcode for dispatch and site evaluation.
- Project Details: Descriptions of required trade work, access notes, and photos/videos submitted for quotation.
- Billing Records: Invoices, payment transaction receipts (we do not store full credit card numbers on our servers; payments are processed via PCI-DSS compliant providers).
2. How We Use Your Information
Your data is processed strictly for legitimate operational purposes:
- Providing accurate job estimates and confirming appointments.
- Dispatching trade technicians to your property with relevant work specifications.
- Sending appointment reminders and dispatch arrival alerts via SMS, WhatsApp, and Telegram.
- Issuing VAT-compliant invoices and providing after-service customer support.
3. Data Sharing & Security
We never sell, rent, or trade your personal data to marketing third parties. Your details are only shared with our assigned, vetted trade specialists strictly to fulfill your scheduled booking.
All data is stored in secure, encrypted databases with strict access controls and firewall protection.
4. Data Retention
We retain customer booking and invoicing records for up to 6 years following the completion of service to comply with statutory UK accounting, tax (HMRC), and warranty obligations. You may request deletion of non-statutory records at any time.
5. Your Legal Rights
Under the UK GDPR, you have the following rights:
- The right to access the personal information we hold about you.
- The right to rectify inaccurate or incomplete records.
- The right to request erasure ('right to be forgotten') where no statutory retention basis applies.
- The right to withdraw consent for direct notifications.
6. Contact Data Protection
If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:
Email: [email protected]
Telephone: +44 7440 262330
Address: Folkestone, Kent, United Kingdom