These Terms and Conditions govern all estimates, bookings, appointments, and maintenance services provided by HandMan Kent to domestic and commercial clients throughout Kent, United Kingdom.
1. Quotations & Pricing
- All formal written quotations provided by HandMan Kent remain valid for 30 calendar days from the date of issue.
- Fixed-price quotes cover the specific scope of work, labour, and specified materials detailed in the quote agreement.
- If unforeseen structural, electrical, or plumbing defects are uncovered during work that were not visible upon initial inspection, our technician will pause, explain the situation, and provide a revised estimate for your approval before proceeding.
2. Appointments & Access
- Customers agree to provide reasonable and safe access to the work area, clear obstructions where practicable, and ensure utilities (electricity and water) are accessible for equipment operation.
- We provide dedicated 1-hour arrival windows. In the rare event of traffic or emergency delay, our dispatch coordinator will promptly notify you.
- Parking permits or dedicated parking access near the property must be arranged by the client where on-street restrictions apply.
3. Cancellation & Rescheduling Policy
- Bookings may be rescheduled or cancelled without charge up to 24 hours prior to the scheduled appointment slot.
- Cancellations with less than 24 hours notice, or instances where our technician arrives on site but is unable to gain access, may incur a standard call-out fee (£30) to cover technician transit and scheduled allocation.
4. Payment Terms
- Payment is due immediately upon satisfactory completion of work and direct customer review on site.
- We accept major UK debit and credit cards, direct bank transfer (BACS), and secure digital payment methods.
- Invoices are issued digitally via email immediately upon payment confirmation.
5. 12-Month Workmanship Guarantee
- We stand firmly behind the quality of our craftsmanship. All labour provided by HandMan Kent is covered by our comprehensive 12-month workmanship guarantee.
- In the unlikely event of an issue arising from our installation or repair within 12 months, we will return to inspect and rectify the matter free of charge.
- The guarantee excludes natural wear and tear, customer misuse, structural property movement, or interference by unauthorized third parties.
6. Public Liability Insurance
HandMan Kent maintains full commercial Public Liability Insurance (£2,000,000) covering all domestic and commercial operations, ensuring total peace of mind for property owners and tenants.
7. Complaints & Dispute Resolution
Customer satisfaction is our highest priority. If you have any concerns regarding the quality of work performed, please contact us within 14 days of job completion at [email protected] or call +44 7440 262330. We commit to reviewing and resolving all matters promptly.